Privacy policy
At DOUTAINE, we value your trust and are committed to protecting your personal information. This Privacy policy explains how we collect, use, and safeguard your data when you visit our website or purchase from us.
1. Why You Should Read This Policy
This policy is important because it tells you:
- How your personal information is collected and used.
- Your rights regarding your data.
- How to contact us in case of questions or problems.
By reading this, you can shop confidently knowing your privacy is respected and protected.
2. What This Policy Covers
This Privacy Policy covers:
- Collection and use of personal information.
- How we communicate with you.
- Product details including price changes.
- Exchanges, returns, and refund communication.
- How to contact us if issues arise.
3. Applicable Version of the Policy
The version of this Privacy Policy that applies is the one published on our website at the time you use our services or make a purchase. Updates may be made without prior notice, and a new effective date will be provided.
4. How We Will Contact You
We may contact you by phone (if provided) or by writing to you at the email address you supplied during checkout. All official communications about your order, exchanges, or refunds will be sent through these methods.
5. Information We Collect
- Personal Information: Name, phone number, email address, billing/shipping details, and payment information.
- Non-Personal Information: Device details, IP address, and browsing data for website improvement.
6. How We Use Your Information
- To process and deliver your orders.
- To update you about product changes, shipping, or offers.
- To handle exchanges, returns, or refunds.
- To ensure website security and fraud prevention.
7. Product Details & Pricing
We take care to provide accurate product information. However:
- Colors, textures, or sizes may vary slightly.
- Prices may change at any time at our sole discretion. Confirmed orders already paid for will not be affected.
8. Exchanges & Returns
- You may exchange a product within 30 days from the date of purchase, provided it is unused, unworn, unwashed, and returned with original packaging.
- Exchanges depend on stock availability. If unavailable, you may opt for store credit or a refund (if eligible).
9. Problems With the Product
If you face any issue (defect, damage, or incorrect item), contact us within 48 hours of delivery at:
doutainefashionstore@gmail.com
Please include your order number and product details for quick support.
10. Data Security
We use secure systems to protect your information from unauthorized access. However, no online system is 100% safe; sharing data with us is at your own risk.
11. Your Rights
You have the right to request access, correction, or deletion of your personal data. You can also opt-out of promotional communications at any time.
12. Governing Law
This Privacy Policy is governed by the laws of [Your Country/Region]. Any disputes will be handled under the jurisdiction of local courts.