Return & refund policy
At DOUTAINE, we strive to provide unmatched quality and complete satisfaction with every purchase. This Return & refund policy outlines your rights and responsibilities regarding product exchanges, returns, and refunds. Please read these terms carefully before making a purchase.
1. Why You Should Read This Policy
This policy ensures that you understand how returns and refunds work at DOUTAINE. It protects both you as a customer and us as a brand by setting clear expectations. Reading this will help you know:
- How to request an exchange or refund.
- Your time frame for returns.
- Our rules regarding defective or damaged products.
- How to contact us if you face any issue.
2. What This Policy Covers
- Eligibility for exchanges and refunds.
- Non-returnable items.
- The process for returning products.
- Timeframes for exchanges and refunds.
- How we will communicate with you regarding your request.
3. Applicable Version of the Policy
The version of this policy that applies to your purchase is the version published on our website at the time you placed your order. We may revise this policy from time to time; updates will be posted with a new effective date.
4. How We Will Contact You
If you submit a return or refund request, we may contact you by phone (if provided) or by writing to your email address provided at checkout. Please ensure your details are accurate to avoid delays.
5. Exchange Policy
- You may request an exchange within 30 days from the date of purchase.
- The item must be unused, unworn, unwashed, and returned in its original condition with tags and packaging.
- Exchanges are subject to product availability. If the requested item is unavailable, you may opt for store credit or a refund (if eligible).
6. Refund Policy
- Refunds are only issued for products that qualify under this policy (defective, incorrect, or eligible returns).
- Approved refunds will be processed back to your original payment method within 10–15 business days after we receive and inspect the product.
- Shipping costs are non-refundable unless the product was defective or incorrectly shipped by us.
7. Non-Returnable/Non-Refundable Items
The following items cannot be returned or refunded:
- Personalized/customized items.
- Clearance or final-sale products.
- Products damaged due to misuse, improper washing, or alterations by the customer.
8. Problems With the Product
If your product is defective, damaged during shipping, or incorrect, you must notify us within 48 hours of delivery. To report the issue, email our support team at:
doutainefashionstore@gmail.com
Include your order number, photos of the product, and a brief description of the issue so our team can resolve it quickly.
9. Limitation of Liability
While DOUTAINE promises unmatched quality, our liability is limited to the value of the purchased product. We are not responsible for indirect or incidental losses.
10. Governing Law
This policy is governed by the laws of [Insert Your Country/Region]. Any disputes will be resolved under the jurisdiction of local courts.